php5-fpm gives unknown script error

Alex Hall ahall at
Tue May 10 13:21:22 UTC 2016

On Tue, May 10, 2016 at 8:21 AM, Francis Daly <francis at> wrote:

> On Mon, May 09, 2016 at 05:52:47PM -0400, Alex Hall wrote:
> Hi there,
> without knowing anything about OSTicket...
> > FastCGI sent an stderr: unknown script while reading response header from
> > upstream
> That usually means that the fastcgi server could not find the file that
> it was looking for, based on what nginx told it.
> So: what http request do you make?
> What (php) file do you want the fastcgi server to use for this request?

Looks like the request is for js/jquery.[number].js,
ROOT/PATHcss/flags.css, and other files. I'm not sure which php file it is,
since OSTicket is running its own installer. Well, the main file is
install.php according to the "referrer" of the request, but I don't know if
that's the whole story.

> > The setup here is awkward (SSH
> > from Windows to Debian, with no SCP support currently and no way to copy
> > from or to the SSH session). I can copy files, but it's a bit of a
> process.
> As an aside: if you can copy/paste words between your ssh session and
> your windows command prompt, you can use "tar" and "base64", possibly
> also with "gzip", to copy files from one to the other.
> It can be annoying for large files, but anything that compresses down
> to some tens of kB is usually quite quick and easy.
> Cheers,
>         f
> --
> Francis Daly        francis at
> _______________________________________________
> nginx mailing list
> nginx at

Alex Hall
Automatic Distributors, IT department
ahall at
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