Nginx Support required

Sun Sep 3 16:27:46 UTC 2023

Shashi, et. al:

This is the nginx oss community lists.  There is no dedicated support SLA here, nor is there a "can we get together for a call or discussion".

Maxim indicated there would be an off-list reply to you.  There is no need to continue emailing the public mailing list asking for any kind of updates or reply.

However, again there is no SLA nor guarantee for a response here.  If your company has NGINX Plus then there is a different way for getting official paid help.  That however is not this mailing list.

Thomas

Sent from my Galaxy

-------- Original message --------
From: Shashi Kant Sharma <shashi.sharma at espire.com>
Date: 9/3/23 03:19 (GMT-05:00)
To: nginx at nginx.org, Maxim Konovalov <maxim at nginx.com>
Cc: APACServicesSales at f5.com, Sapna Sharma <sapna.sharma at espire.com>, Arvind Dhamija <arvind.dhamija at espire.com>, Suvidha Raizada <suvidha.raizada at espire.com>, Bhupendra Singh <bhupendra.singh at espire.com>
Subject: RE: Nginx Support required

Hi Maximum,

Any update on this.

Regards

Shashi Kant Sharma
Associate Director - IT

Espire Infolabs Pvt. Ltd.
486 & 487, Udyog Vihar Phase-III Gurugram 122016
m +91 9910777529 t +91 124 3843 101
Email Shashi.sharma at espire.com Skype For Business

CMMI level 5 Ver 1.3 Appraised (DEV + SVC)
ISO 27001:2013 & ISO 9001:2015 certified

-----Original Message-----
From: nginx <nginx-bounces at nginx.org> On Behalf Of Shashi Kant Sharma
Sent: Saturday, September 2, 2023 1:32 PM
To: Maxim Konovalov <maxim at nginx.com>; nginx at nginx.org
Cc: APACServicesSales at f5.com; Sapna Sharma <sapna.sharma at espire.com>; Arvind Dhamija <arvind.dhamija at espire.com>; Suvidha Raizada <suvidha.raizada at espire.com>; Bhupendra Singh <bhupendra.singh at espire.com>
Subject: RE: Nginx Support required

THIS EMAIL IS FROM AN EXTERNAL SOURCE, Internet Links, office documents or other attachments may contain viruses/malware. Do not click on a link open or enable any file unless you trust the sender.

Hi Maxim/Team,

I am looking forward response on this. Can you please response or suggest any time for discussion today.

Regards

Shashi Kant Sharma
Associate Director - IT

Espire Infolabs Pvt. Ltd.
486 & 487, Udyog Vihar Phase-III Gurugram 122016 m +91 9910777529 t +91 124 3843 101 Email Shashi.sharma at espire.com Skype For Business

CMMI level 5 Ver 1.3 Appraised (DEV + SVC) ISO 27001:2013 & ISO 9001:2015 certified

-----Original Message-----
From: Shashi Kant Sharma
Sent: Saturday, September 2, 2023 12:08 PM
To: Maxim Konovalov <maxim at nginx.com>; nginx at nginx.org
Cc: APACServicesSales at f5.com; Sapna Sharma <sapna.sharma at espire.com>; Arvind Dhamija <arvind.dhamija at espire.com>; Suvidha Raizada <suvidha.raizada at espire.com>; Bhupendra Singh <bhupendra.singh at espire.com>
Subject: RE: Nginx Support required

HI Maxim,

Many thanks for response however please find hosted environment details and looking forward your support as it will not take more than 20 minutes time.

In Espire environment we are using below config:-

Espire UAT environment.
OS - Ubuntu - 18.0
Nginx version - 1.18

Client Environment.
 OS - Ubuntu - 22.4
Nginx version - 1.22.1

@nginx at nginx.org: Please help on this as we need immediate support on this however my ID registerd on Nginx subscription.

Please revert me on this ASAP and looking forward support on this.

Shashi Kant Sharma
Associate Director - IT

Espire Infolabs Pvt. Ltd.
486 & 487, Udyog Vihar Phase-III Gurugram 122016 m +91 9910777529 t +91 124 3843 101 Email Shashi.sharma at espire.com Skype For Business

CMMI level 5 Ver 1.3 Appraised (DEV + SVC) ISO 27001:2013 & ISO 9001:2015 certified

-----Original Message-----
From: Maxim Konovalov <maxim at nginx.com>
Sent: Saturday, September 2, 2023 11:51 AM
To: Shashi Kant Sharma <shashi.sharma at espire.com>
Cc: APACServicesSales at f5.com; Sapna Sharma <sapna.sharma at espire.com>; Arvind Dhamija <arvind.dhamija at espire.com>; Suvidha Raizada <suvidha.raizada at espire.com>; Bhupendra Singh <bhupendra.singh at espire.com>
Subject: Re: Nginx Support required

THIS EMAIL IS FROM AN EXTERNAL SOURCE, Internet Links, office documents or other attachments may contain viruses/malware. Do not click on a link open or enable any file unless you trust the sender.

Shashi,

Unfortunately, unless you are F5 customers, I cannot help you.

You can ask your question on nginx at nginx.org mailing list (please don't copy unit at nginx.org, it is for a different product) but please bear with the fact that it is a community discussion list, not a support channel.

Maxim

On 01.09.2023 23:17, Shashi Kant Sharma wrote:
> Sure,
>
> We are using open source and once POC done then we will purchase the product with subscription however this is very important to us and Nginx work together on this issue.
>
> @Suvidha Raizada/@Arvind Dhamija/@Bhupendra Singh: please provide the details what we have and what we have in client side immediately.
>
> Regards
>
>
>
>
>
> Shashi Kant Sharma
> Associate Director - IT
>
> Espire Infolabs Pvt. Ltd.
> 486 & 487, Udyog Vihar Phase-III Gurugram 122016 m +91 9910777529 t
> +91 124 3843 101 Email Shashi.sharma at espire.com Skype For Business
>
> CMMI level 5 Ver 1.3 Appraised (DEV + SVC) ISO 27001:2013 & ISO
> 9001:2015 certified
>
>
>
> -----Original Message-----
> From: Maxim Konovalov <maxim at nginx.com>
> Sent: Saturday, September 2, 2023 11:44 AM
> To: Shashi Kant Sharma <shashi.sharma at espire.com>
> Cc: Arvind Dhamija <arvind.dhamija at espire.com>; Suvidha Raizada
> <suvidha.raizada at espire.com>; APACServicesSales at f5.com; Sapna Sharma
> <sapna.sharma at espire.com>
> Subject: Re: Nginx Support required
>
> THIS EMAIL IS FROM AN EXTERNAL SOURCE, Internet Links, office documents or other attachments may contain viruses/malware. Do not click on a link open or enable any file unless you trust the sender.
>
> Hi Shashi,
>
> Before we proceed would you mind to share your subscription ID or any other information about F5 Inc products you bought?
>
> Thanks,
>
> Maxim
>
> On 01.09.2023 23:07, Shashi Kant Sharma wrote:
>> Hi Maxim,
>>
>> Good day and hope you are doing good!
>>
>> Can you please share your availability today, so I can send meeting invite as we are looking for urgent support from Nginx team as last couple of days we are facing issue in upload the attachment more than 20 MB. And we are working on client environment and UAT ( Espire hosted) environment however due to technical expertise unable to close this issue.
>>
>> It would be highly appreciable if we can quick connect and looking forward expert support from Nginx team by today.
>>
>> Again, looking forward immediate response on this as good opportunity both side to get deliver it and further license purchase/renewal.
>>
>> Regards
>>
>>
>> Shashi Kant Sharma
>> Associate Director - IT
>>
>> Espire Infolabs Pvt. Ltd.
>> 486 & 487, Udyog Vihar Phase-III Gurugram 122016 m +91 9910777529 t
>> +91 124 3843 101 Email Shashi.sharma at espire.com Skype For Business
>>
>> CMMI level 5 Ver 1.3 Appraised (DEV + SVC) ISO 27001:2013 & ISO
>> 9001:2015 certified
>>
>>
>>
>> -----Original Message-----
>> From: Maxim Konovalov <maxim at nginx.com>
>> Sent: Saturday, September 2, 2023 12:32 AM
>> To: Shashi Kant Sharma <shashi.sharma at espire.com>
>> Cc: Arvind Dhamija <arvind.dhamija at espire.com>; Suvidha Raizada
>> <suvidha.raizada at espire.com>; APACServicesSales at f5.com
>> Subject: Re: Nginx Support required
>>
>> THIS EMAIL IS FROM AN EXTERNAL SOURCE, Internet Links, office documents or other attachments may contain viruses/malware. Do not click on a link open or enable any file unless you trust the sender.
>>
>> Hi Shashi,
>>
>> I am happy to do so!
>>
>> I removed nginx at nginx.org and unit at nginx.org emails from the Cc list.
>>
>> They are community mailing lists for our opensource projects nginx-oss and nginx-unit.  There are not intended to provide support for paid users and have no any SLA's or anything like that.
>>
>> Am I right that you are paid customers for nginx-plus?
>>
>> If the above assumption is correct I recommend to go through the official support on the MyF5 portal.
>>
>> Any additional information about product(s) you bought, subscription ID or sales contact at F5 would be helpful for further assistance.
>>
>> Thanks,
>>
>> Maxim
>>
>> On 01.09.2023 11:47, Shashi Kant Sharma wrote:
>>> Hi Maxim,
>>>
>>> Can you loop any relevant team who can assist and provide the support?
>>>
>>> Regards
>>>
>>>
>>>
>>>
>>>
>>> Shashi Kant Sharma
>>> Associate Director - IT
>>>
>>> Espire Infolabs Pvt. Ltd.
>>> 486 & 487, Udyog Vihar Phase-III Gurugram 122016 m +91 9910777529 t
>>> +91 124 3843 101 Email Shashi.sharma at espire.com Skype For Business
>>>
>>> CMMI level 5 Ver 1.3 Appraised (DEV + SVC) ISO 27001:2013 & ISO
>>> 9001:2015 certified
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: Maxim Konovalov <maxim at nginx.com>
>>> Sent: Saturday, September 2, 2023 12:14 AM
>>> To: nginx at nginx.org; unit at nginx.org
>>> Cc: Arvind Dhamija <arvind.dhamija at espire.com>; Suvidha Raizada
>>> <suvidha.raizada at espire.com>; APACServicesSales at f5.com; Shashi Kant
>>> Sharma <shashi.sharma at espire.com>
>>> Subject: Re: Nginx Support required
>>>
>>> THIS EMAIL IS FROM AN EXTERNAL SOURCE, Internet Links, office documents or other attachments may contain viruses/malware. Do not click on a link open or enable any file unless you trust the sender.
>>>
>>> Hi,
>>>
>>> This will be addressed off the list.
>>>
>>> Maxim
>>>
>>> On 01.09.2023 11:06, Shashi Kant Sharma wrote:
>>>> Hi All,
>>>>
>>>> We did not receive any update on this.
>>>>
>>>> Regards
>>>>
>>>> **
>>>>
>>>> **
>>>>
>>>> **
>>>>
>>>>
>>>>
>>>> *Shashi Kant Sharma*
>>>>
>>>> Associate Director - IT
>>>>
>>>> Espire Infolabs Pvt. Ltd.
>>>>
>>>> 486 & 487, Udyog Vihar Phase-III Gurugram 122016
>>>>
>>>> *m*+91 9910777529*t *+91 124 3843 101
>>>>
>>>> *Email *Shashi.sharma at espire.com
>>>> <mailto:Shashi.sharma at espire.com>**Skype For Business
>>>> <sip:shashi.sharma at espire.com>
>>>>
>>>> **
>>>>
>>>> *CMMI level 5 Ver 1.3 Appraised (DEV + SVC) *
>>>>
>>>> *ISO 27001:2013 *&*ISO 9001:2015 c*ertified**
>>>>
>>>> *From:*Shashi Kant Sharma
>>>> *Sent:* Friday, September 1, 2023 12:11 PM
>>>> *To:* nginx at nginx.org
>>>> *Cc:* Arvind Dhamija <arvind.dhamija at espire.com>; Suvidha Raizada
>>>> <suvidha.raizada at espire.com>
>>>> *Subject:* RE: Nginx Support required
>>>>
>>>> Hello Team,
>>>>
>>>> Any update on this?
>>>>
>>>> Regards
>>>>
>>>> **
>>>>
>>>> **
>>>>
>>>> **
>>>>
>>>>
>>>>
>>>> *Shashi Kant Sharma*
>>>>
>>>> Associate Director - IT
>>>>
>>>> Espire Infolabs Pvt. Ltd.
>>>>
>>>> 486 & 487, Udyog Vihar Phase-III Gurugram 122016
>>>>
>>>> *m*+91 9910777529*t *+91 124 3843 101
>>>>
>>>> *Email *Shashi.sharma at espire.com
>>>> <mailto:Shashi.sharma at espire.com>**Skype For Business
>>>> <sip:shashi.sharma at espire.com>
>>>>
>>>> **
>>>>
>>>> *CMMI level 5 Ver 1.3 Appraised (DEV + SVC) *
>>>>
>>>> *ISO 27001:2013 *&*ISO 9001:2015 c*ertified**
>>>>
>>>> *From:*Shashi Kant Sharma
>>>> *Sent:* Thursday, August 31, 2023 9:02 PM
>>>> *To:* nginx at nginx.org <mailto:nginx at nginx.org>
>>>> *Cc:* Arvind Dhamija <arvind.dhamija at espire.com
>>>> <mailto:arvind.dhamija at espire.com>>; Suvidha Raizada
>>>> <suvidha.raizada at espire.com <mailto:suvidha.raizada at espire.com>>
>>>> *Subject:* Nginx Support required
>>>>
>>>> Hello Team,
>>>>
>>>> We are looking support from Nginx team as we are facing issue in
>>>> upload the file size as more than 20MB file size unable to upload.
>>>>
>>>> Regards
>>>>
>>>> **
>>>>
>>>> **
>>>>
>>>> **
>>>>
>>>>
>>>>
>>>> *Shashi Kant Sharma*
>>>>
>>>> Associate Director - IT
>>>>
>>>> Espire Infolabs Pvt. Ltd.
>>>>
>>>> 486 & 487, Udyog Vihar Phase-III Gurugram 122016
>>>>
>>>> *m*+91 9910777529*t *+91 124 3843 101
>>>>
>>>> *Email *Shashi.sharma at espire.com
>>>> <mailto:Shashi.sharma at espire.com>**Skype For Business
>>>> <sip:shashi.sharma at espire.com>
>>>>
>>>> **
>>>>
>>>> *CMMI level 5 Ver 1.3 Appraised (DEV + SVC) *
>>>>
>>>> *ISO 27001:2013 *&*ISO 9001:2015 c*ertified**
>>>>
>>>> EMAIL DISCLAIMER: Information contained and transmitted by this
>>>> e-mail and including attachment thereto is proprietary or legally
>>>> privileged information to Espire Infolabs Private Limited. It is
>>>> intended for the designated recipient(s) and purpose, and may
>>>> contain information that is privileged, confidential or exempt from disclosure under applicable law.
>>>> Access to this e-mail and/or to the attachment by anyone else is
>>>> unauthorized. If you are not the intended recipient, an agent of
>>>> the intended recipient or a person responsible for delivering the
>>>> information to the intended recipient, you are notified that any
>>>> use, copying, reproduction, dissemination, disclosure,
>>>> modification, publication of this e-mail or any information
>>>> contained therein in any way or in any manner is strictly prohibited or may be unlawful.
>>>> Further, if you are not the intended recipient, please notify the
>>>> sender immediately about mis-delivery and permanently delete this
>>>> e-mail and its attachments, if any. The recipient acknowledges that
>>>> the views expressed in this e-mail are those of sender and may not
>>>> necessarily reflect those of the company. There is no guarantee
>>>> that the integrity of this communication has been maintained and
>>>> nor is this communication free of viruses, interceptions or interference.
>>>> The sender or the Company accepts no liability for damage caused by
>>>> any virus transmitted in this email or error or omissions.
>>>>
>>>> _______________________________________________
>>>> nginx mailing list
>>>> nginx at nginx.org
>>>> https://mailman.nginx.org/mailman/listinfo/nginx
>>>
>>> --
>>> Maxim Konovalov
>>>
>>> EMAIL DISCLAIMER: Information contained and transmitted by this e-mail and including attachment thereto is proprietary or legally privileged information to Espire Infolabs Private Limited. It is intended for the designated recipient(s) and purpose, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the intended recipient, you are notified that any use, copying, reproduction, dissemination, disclosure, modification, publication of this e-mail or any information contained therein in any way or in any manner is strictly prohibited or may be unlawful. Further, if you are not the intended recipient, please notify the sender immediately about mis-delivery and permanently delete this e-mail and its attachments, if any. The recipient acknowledges that the views expressed in this e-mail are those of sender and may not necessarily reflect those of the company. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference. The sender or the Company accepts no liability for damage caused by any virus transmitted in this email or error or omissions.
>>
>> --
>> Maxim Konovalov
>>
>> EMAIL DISCLAIMER: Information contained and transmitted by this e-mail and including attachment thereto is proprietary or legally privileged information to Espire Infolabs Private Limited. It is intended for the designated recipient(s) and purpose, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the intended recipient, you are notified that any use, copying, reproduction, dissemination, disclosure, modification, publication of this e-mail or any information contained therein in any way or in any manner is strictly prohibited or may be unlawful. Further, if you are not the intended recipient, please notify the sender immediately about mis-delivery and permanently delete this e-mail and its attachments, if any. The recipient acknowledges that the views expressed in this e-mail are those of sender and may not necessarily reflect those of the company. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference. The sender or the Company accepts no liability for damage caused by any virus transmitted in this email or error or omissions.
>
> --
> Maxim Konovalov
>
> EMAIL DISCLAIMER: Information contained and transmitted by this e-mail and including attachment thereto is proprietary or legally privileged information to Espire Infolabs Private Limited. It is intended for the designated recipient(s) and purpose, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the intended recipient, you are notified that any use, copying, reproduction, dissemination, disclosure, modification, publication of this e-mail or any information contained therein in any way or in any manner is strictly prohibited or may be unlawful. Further, if you are not the intended recipient, please notify the sender immediately about mis-delivery and permanently delete this e-mail and its attachments, if any. The recipient acknowledges that the views expressed in this e-mail are those of sender and may not necessarily reflect those of the company. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference. The sender or the Company accepts no liability for damage caused by any virus transmitted in this email or error or omissions.

--
Maxim Konovalov

EMAIL DISCLAIMER: Information contained and transmitted by this e-mail and including attachment thereto is proprietary or legally privileged information to Espire Infolabs Private Limited. It is intended for the designated recipient(s) and purpose, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the intended recipient, you are notified that any use, copying, reproduction, dissemination, disclosure, modification, publication of this e-mail or any information contained therein in any way or in any manner is strictly prohibited or may be unlawful. Further, if you are not the intended recipient, please notify the sender immediately about mis-delivery and permanently delete this e-mail and its attachments, if any. The recipient acknowledges that the views expressed in this e-mail are those of sender and may not necessarily reflect those of the company. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference. The sender or the Company accepts no liability for damage caused by any virus transmitted in this email or error or omissions.
_______________________________________________
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EMAIL DISCLAIMER: Information contained and transmitted by this e-mail and including attachment thereto is proprietary or legally privileged information to Espire Infolabs Private Limited. It is intended for the designated recipient(s) and purpose, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the intended recipient, you are notified that any use, copying, reproduction, dissemination, disclosure, modification, publication of this e-mail or any information contained therein in any way or in any manner is strictly prohibited or may be unlawful. Further, if you are not the intended recipient, please notify the sender immediately about mis-delivery and permanently delete this e-mail and its attachments, if any. The recipient acknowledges that the views expressed in this e-mail are those of sender and may not necessarily reflect those of the company. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference. The sender or the Company accepts no liability for damage caused by any virus transmitted in this email or error or omissions.
_______________________________________________
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