"This page isn't working" error

[Aleksandar Lazic]

Hi.
On 23/05/2018 13:37, Friscia, Michael wrote:
>I wonder if anyone knows how to debug this.
>
>I have two URLs:
>Working
>https://www.yalemedicine.org/doctors/marcus_bosenberg/
>not working
>https://www.yalemedicine.org/doctors/antonio_subtil/

Looks like your SDL Component does not exist for this url?

```
# curl -v https://www.yalemedicine.org/doctors/antonio_subtil/ -o lala.html

...
{ [5 bytes data]
< HTTP/1.1 404 Not Found
< Server: nginx
< Date: Wed, 23 May 2018 14:34:55 GMT
< Content-Type: text/html; charset=utf-8
< Transfer-Encoding: chunked
< Connection: keep-alive
< Cache-Control: public, max-age=3600
< Expires: Wed, 23 May 2018 15:06:17 GMT
< Last-Modified: Wed, 23 May 2018 14:06:17 GMT
< X-Secured-Page: false
< access-control-allow-origin: *
< X-ID: 5623a9b5930d9c6cc5c62fbd7d35758b
< X-Proxy: ysm-nginx-prod14
< X-ProxyKey: httpswww.yalemedicine.org/doctors/antonio_subtil/
< X-ProxyKeyAccept: httpswww.yalemedicine.org/doctors/antonio_subtil/*/*
< X-NoCache: 0 (1=bypass/0=cache delivery)
< X-UpstreamCacheStatus: STALE
< X-RemoteAddr: 195.90.20.201
< X-Origin-Forwarded-For: 195.90.20.201
<
{ [15694 bytes data]
100 33286    0 33286    0     0   8051      0 --:--:--  0:00:04 --:--:--  8051
* Connection #0 to host www.yalemedicine.org left intact
```

```
<!--End SiteImprove Priority Script-->
....
<!--
        ******************************************
        * Web Application Time Zone: Eastern Standard Time
        *
        * SDL Page URI: tcm:990-143643-64
        * Last Published: 3/22/2017 9:13:51 PM
        * Filename: 404.html
        * Revision Date: 1/16/2013 5:25:05 PM
        * Version: 4
        *
        * Component Presentations:
        * 
        *  SDL Component: 404 Error Message - tcm:990-143642
        *  SDL Component Template: Code - tcm:990-224-32
        *  Model name: Code
        *  Revision Date: 6/21/2015 9:11:47 PM
        *  Version: 4
        *****************************************-->
```

This is in the working one.

```
<!--End SiteImprove Priority Script-->
...
         <!--
        ******************************************
        * Web Application Time Zone: Eastern Standard Time
        *
        * SDL Page URI: tcm:990-259810-64
        * Last Published: 10/19/2017 10:53:43 AM
        * Filename: detail.html
        * Revision Date: 12/1/2016 9:53:27 AM
        * Version: 8
        *
        * Component Presentations:
```

Hth
Aleks

>From the Nginx configuration side, these go through the same identical
>configuration. If I go to the upstream server, both URLs work for the
>“non-Nginx” version of the pages.
>
>The problem I have is that I can’t seem to get an error in the logs
>from Nginx since I am just getting the error “This page isn’t working”
>and as a result there are no useful headers or information being
>passed.
>
>Any thoughts/help would be appreciated on what I need to do to get some
>sort of logged error from Nginx to give me a clue what is wrong with
>this page.
>
>___________________________________________
>Michael Friscia
>Office of Communications
>Yale School of Medicine
>(203) 737-7932 - office
>(203) 931-5381 - mobile
>http://web.yale.edu<http://web.yale.edu/>
>

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